TERMS AND CONDITIONS
Effective Date: 10th August 2026
Shop Name: Hearing Eye
Address: 99 Torriano Avenue, London NW5 2RX
Contact Email: info@hearingeye.org
Welcome to Hearing Eye. By using this website and placing an order, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General
1.1 These Terms and Conditions govern the sale of products by [Insert Business Name] ("we", "us", or "our") to you ("the Customer").
1.2 By placing an order, you confirm that you are at least 18 years old or are shopping under the supervision of a parent or guardian.
2. Products and Pricing
2.1 We strive to display the images of our products as accurately as possible. However, we cannot guarantee that your monitor's display reflects the exact colour.
2.2 All prices are listed in GBP sterling and are inclusive of VAT (Value Added Tax) where applicable.
2.3 We reserve the right to change prices at any time without prior notice. However, the price charged to you will be the price displayed at the time you placed the order.
3. Orders and Acceptance
3.1 After placing an order, you will receive an email confirming that we have received your order. This does not mean that your order has been accepted.
3.2 We reserve the right to refuse or cancel an order for any reason, including but not limited to: product availability, errors in product description or pricing, or suspected fraud.
4. Payment
4.1 All payments are processed securely via SumUp (our third-party payment gateway).
4.2 We do not store, process, or have access to your full credit/debit card details. These details are handled exclusively by SumUp in accordance with PCI-DSS security standards.
4.3 By placing an order, you agree to SumUp's Terms of Service and Privacy Policy in addition to our own.
5. Shipping and Delivery
5.1 Delivery times are estimates and commence from the date of shipping, rather than the date of order.
5.2 We are not liable for delays caused by courier services, customs, or force majeure events.
5.3 Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.
6. Returns and Refunds
6.1 Right of Withdrawal (Cooling-Off Period): If you are a consumer in the EU/UK, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you receive the goods.
6.2 To exercise this right, you must inform us of your decision via email at [Insert Email].
6.3 Return Conditions: Items must be returned unused, in their original packaging, and in the same condition that you received them.
6.4 Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method via SumUp within 14 days of our receipt of the return.
7. Privacy and Data Protection
We value your privacy and are committed to protecting your personal data. Our practices are as follows:
7.1 Session Cookies: We use a temporary session cookie solely to enable the functionality of your shopping basket. This cookie expires when you close your browser. We do not use persistent tracking cookies.
7.2 Personal Data Storage: We collect personal details (such as name, address, phone number, and email) strictly for the purpose of fulfilling and shipping your order. This data is stored securely on our systems and following industry best practices for data encryption and security.
7.3 Payment Data: We do not collect, store, or share your payment card details. All payment transactions are processed directly by SumUp.
7.4 Analytics: We utilize Google Search Insights for general marketing research. However, we do not use on-site behavioural analytics (such as Google Analytics) to track your browsing behaviour on our website.
7.5 Data Sharing: We do not sell, rent, or share your personal data with any third parties, except where necessary to deliver your order (e.g., sharing your address with a shipping courier).
7.6 Your Rights: You have the right to request access to, correction of, or deletion of your personal data. To request the deletion of your personal data, please email us at [Insert Email]. We will process your request within 30 days.
7.7 Data Retention: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected (including tax and accounting obligations). Once an order is fulfilled and the statutory retention period has passed, your data will be securely deleted.
8. Intellectual Property
8.1 All content included on this site, including text, graphics, logos, and images, is our property or the property of our content suppliers and is protected by copyright and intellectual property laws.
9. Limitation of Liability
9.1 We provide our products on an "as is" and "as available" basis.
9.2 To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of United Kingdom of Great Britain, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
11. Changes to Terms
11.1 We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the new terms.
12. Contact Information
If you have any questions about these Terms and Conditions, your order, or your data, please contact us at:
Hearing Eye
Email: info@hearingeye.org
Address: 99 Torriano Avenue, London, NW5 2RX, UK