Privacy Statement

Last updated: Date

This Privacy Statement explains how Shop Name ("we", "us", "our") handles personal data when you visit and shop at website URL. We are committed to keeping your information safe and being transparent about what we do with it.

1. Who we are

Hearing Eye is the data controller for the personal data described in this statement. If you have any questions, you can contact us at email address.

2. What we collect and why

Browsing the shop (no tracking): We do not use on-site analytics and do not track your browsing behaviour. We do not store or share any personal data about you simply for visiting our site.

Shopping basket (session cookie): We use a strictly necessary session cookie to remember the contents of your basket while you shop. This cookie is temporary and expires when you close your browser. It dplease contact usplease contact usplease contact usoes not contain personal data and is not used for tracking or marketing.

Placing an order: To process and ship your order, we collect the personal details you provide, such as your name, delivery address, email address, and phone number. We only collect what is required to fulfil your order.

3. Payment processing (SumUp)

We use SumUp as our payment gateway. When you pay, your card details are entered directly on SumUp's secure payment page and are processed by SumUp under their own privacy policy. We never see, store, or have access to your full card details. Please see SumUp's privacy policy for details on how they handle payment data: link to SumUp privacy policy.

4. How we store your data

The personal details needed to fulfil your order are stored securely and handled in line with industry best practices. We take reasonable technical and organisational measures to protect your data against loss, misuse, or unauthorised access.

5. Search insights

We may use Google search insights to understand general search trends. This does not involve tracking you personally and does not collect personal data about you.

6. How long we keep your data

We keep your account and order details so you can log back in and reorder easily. This includes the personal details you provided at checkout (such as your name, delivery address, and email address). We store this data securely for as long as your account remains active. If you would like us to delete your data, you can request this at any time (see section 7), and we will remove it.

7. Your rights

You have the right to:

Access the personal data we hold about you.

Request deletion of your personal data at any time.

Request correction of inaccurate data.

Object to or restrict certain processing.

To exercise any of these rights, simply contact us at email address. We will respond promptly and, where required, delete your data on request.

8. Third parties

We do not sell, rent, or share your personal data with third parties for marketing purposes. We only share data where necessary to provide our service (for example, with our payment provider SumUp and delivery carriers to ship your order).

9. Cookies

We only use the essential session cookie described in section 2. We do not use advertising, tracking, or analytics cookies.

10. Contact

For any privacy questions or requests, please contact us.